DELIVERY POLICY

Currently, we only deliver in South Africa. Delivery cost is calculated at check out. Your order will be processed and dispatched within two days of payment. A dispatch note with order tracking will be sent to you via email. Please note that delivery services are outsourced and The Kind Cart need to comply with the delivery companies rules. In some cases, delivery companies will insist on using plastic bags for their deliveries. Please make sure to dispose of these plastic bags sustainably, we suggest eco-bricking. If your order arrived damaged, please let us know as soon as possible.

RETURN AND REFUND POLICY

If you are in any way unsatisfied with the product you have purchased you should inform us within 7 days of its arrival, we can then offer you a full refund or exchange. Note that the item should be in its original state and packaging and not have been used. Please be informed that these items need to be sent back to The Kind Cart at your own expence.

PAYMENT METHOD

The Kind Cart website is SSL secured which means that all the data you enter into our site is encrypted and authenticated and therefore secure. To know whether a site you visit is SSL secured you can look for the S in the HTTP in front of the address of the website.

We also make use of 3D secure, this makes sure that your bank notifies you to verify a transaction by sending you a One Time Pin (OTP) when you enter your card details and confirm payment fon an order.

We are currently using Peach Payments as a payment solution and have been very happy with their service.
Peach Payments processes transactions according to agreements with their acquiring partners, card schemes, PCI compliance, Payment Association Of South Africa and other 3rd parties in the processing chain. They are a reputable South African online payment provider. If you want to learn more about their service feel free to visit their website, https://go.peachpayments.com/

 

HOW TO FEATURE YOUR PRODUCTS ON THE KIND CART

If you are interested in featuring your product on The Kind Cart, please contact us at elisma.thekindcart@gmail.com.

Your product or service needs to be:

- Eco-Friendly

- Cruelty-Free

- Vegan

- Manufactured in South African

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CONTACT DETAILS

Address: South Africa, Pretoria

Email:  elisma.thekindcart@gmail.com

Cell: 061 395 8592

Delivery is calculated at checkout.

Please note that we try to keep our prices as low as possible to make it easy for you to transition to a more sustainable lifestyle. This is why we, unfortunately, can't offer you free delivery.

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